Shipping policy
Shipping policy
Last updated: September 27, 2026
Where we ship
We ship to every US state and to the countries listed at checkout. The options and prices you see at checkout are the ones that apply to your order.
US shipping options
| Option | Price | Free on orders of | Covered for delivery problems |
|---|---|---|---|
| Economy | Free | Any amount | Standard cover (see below) |
| Economy Insured | $2.99 | Not applicable | Full cover (see below) |
| Express | $11.99 | $185 or more | Standard cover (see below) |
| Express Insured | $14.99 | $225 or more | Full cover (see below) |
"Free on orders of" is measured on your order subtotal after discounts, before shipping and tax.
International shipping options
Economy International $7.99, Standard International $10.99 and Express International $19.99. International orders get standard cover. Import duties and taxes, where charged, are the recipient's responsibility.
Processing times
Express and Express Insured: orders placed by 5:00 pm Central time, Monday to Friday, are processed the same day and ship the next business day. Orders placed after 5:00 pm Central, on a weekend or on a US federal holiday are processed the next business day and ship the business day after that.
Economy and Economy Insured: the delivery estimate for your order is shown at checkout.
You will get a tracking number by email as soon as the carrier scans your parcel.
If something goes wrong with your delivery
Tell us within 7 days of the delivery date, or within 7 days of the expected delivery date if your parcel never arrives. Email inquireall@xyne.health with your order number, and photos if anything arrived damaged. If your claim is covered, we will replace your order or refund it, whichever you prefer, and we will not ask you to post a damaged tin back.
Standard cover, on every order:
- We sent the wrong item.
- An item is missing from your parcel.
- The carrier confirms your parcel is lost.
- Your parcel was damaged in transit.
Full cover, on Economy Insured, Express Insured, or any order with Shipping Protection: everything in standard cover, plus:
- Your parcel is marked delivered but you did not receive it.
- Your parcel was stolen after delivery.
- Your parcel is lost and the carrier has not confirmed it.
- Your parcel was damaged and the carrier will not accept a claim for it.
Shipping Protection
Shipping Protection is an optional $2.99 add-on in your cart. It gives your order the same full cover as the Insured shipping options, with any shipping option. You do not need both.
Address changes
Please check your shipping address at checkout. If you spot a mistake, email us as soon as you can. We can update the address until your order is processed.
Returns
Unopened tins can be returned within 30 days of delivery. See our Refund policy.
Questions
Xyne Health, 604 Pine Street, Daphne, AL 36526, United States. Email inquireall@xyne.health or call 251-264-5560.