Look it up below — by email, or by tracking number if you've already got one.
Two ways to track. Pick whichever you have on hand.
Lost your confirmation? We'll email you a fresh order link.
Already have a tracking number? Jump straight to the carrier.
All your orders, statuses, and tracking links live in your account.
When you placed your order we sent a confirmation with the order status link. The same email follows up when your order ships, with the tracking number.
Can't find it? Check spam, or request a new link.
Here's the journey every Xyne order takes after checkout. Sign in above to see your order's live position on this timeline.
You get a confirmation email with your order number. Save it.
Payment clears, the warehouse picks your strips, and they're packed in the tin you ordered.
You get a second email with the tracking number and carrier link the moment it leaves the warehouse.
Tin in hand. First strip in 30 seconds.
Want to see your live progress? Sign in or use the email lookup above.
Most US orders ship within 1 business day and arrive in 3–7 business days after that. International varies by destination. The exact estimate shows up on your order confirmation email.
Check your spam / promotions folder first. If it's not there, the address you used at checkout might have a typo. Reach out to support with the name and approximate date and we'll resend.
If your order hasn't shipped yet, message us within 4 hours of placing it and we'll update the address. Once it's shipped we can't intercept it — you'll need to redirect via the carrier's site.
Check with neighbors and household members first; carriers occasionally mark items "delivered" early. If 24 hours pass without it showing up, file a claim with the carrier (their tools work better than ours), then message us — we'll work with you.
That's on us. Send a photo of the damage to support and we'll ship a replacement on the next outbound, no need to return the original.
Sign in and visit your subscriptions. You can skip the next delivery, swap formulas, or cancel anytime — no phone calls, no fine print.
Real human at the other end. Usually replies in under 24 hours.
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