Track your order
Every order has a tracking link.
Two places carry it: the account you bought with, and the email that landed the moment you paid. Neither one asks you to remember an order number.
Where to look
Where your parcel actually is.
It is the same carrier number wherever you find it. These are the ways to get to it, and none of them asks you to phone anybody.
Two doors, not a search box. Your account and your confirmation email both carry the same carrier number, and neither asks you to remember anything.
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Sign in to the account you ordered with
Anything bought while signed in is listed there, tracking and all, and it is the only place a subscription can be changed.
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Open the confirmation email
Every order email carries a link to that order's own status page. No password, nothing to remember, and it keeps updating as the parcel is scanned. Search your inbox for xyne.health.
Track it with your order number
Our tracking page takes the order number with the email or phone you used, or the carrier's tracking number on its own. It is the same page the shipping email links to.
Still nothing? Send us the order number
Reading the status
What each word on the order actually means.
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Unfulfilled
We have the order and nothing has left yet. There is no tracking number at this point because no label exists.
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Fulfilled
A label has been bought and the tracking number is on the order. The first carrier scan can trail the email by a day, which is normal and not a lost parcel.
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Delivered, but not in your hands
A carrier can mark a parcel delivered before you have it. Give it a day and ask whoever else is at the address. If it is still missing, tell us and we will read the scan history with you.
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Wrong address
We can change it right up until the label is bought, and not one minute after. Send the order number now rather than later; that is the whole trick.
Still stuck
Send us the order number.
That and the email address you used is everything we need. We will read the carrier scan and tell you what it says, including when what it says is that nobody knows.