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Nothing in here yet.

Thirty strips to a tin, and the amounts are printed on the back.

Look at the strips

    The whole thing, in writing.

    Every question we get, answered as plainly as we can, including the handful where the answer is that we do not know yet. Search it, or pick a shelf.

    Pick the shelf you need.

    30 answers, all of them here.

    Ordering & shipping

    What a tin costs, what shipping costs, and when it moves.

    How much is a tin?

    Thirty dollars for a one-time tin. On Subscribe & Save your first order is $20.00, then $27.00/month. Thirty strips to a tin, so a tin is a month, about a dollar a day. US shipping is free on every order.

    What does shipping cost?

    Free US shipping on every order, by Economy. Express is $11.99, free from $185. Either speed can carry full cover for delivery problems: $2.99 on Economy, or $14.99 on Express (free from $225). Or add Shipping Protection in your cart for $2.99 with any speed. Checkout shows every option before you pay, and nothing is added after.

    When will my order ship?

    Express orders placed by 5:00 pm Central, Monday to Friday (not US federal holidays), are processed the same day and ship the next business day. Economy shows its delivery estimate at checkout. Either way, your tracking number comes by email as soon as the carrier scans the parcel. Here is where tracking lives.

    Where do you ship?

    Every US state, with free shipping on every order. We also ship to the countries listed at checkout: Economy International $7.99, Standard International $10.99, Express International $19.99. Import duties and taxes, where charged, are paid by the recipient. If your country is not on the list, tell us where you are. That is how the list gets longer.

    My order has not arrived.

    Tell us within 7 days of the expected delivery date, with your order number. We read the carrier scan first. Every order is covered when the carrier confirms the parcel lost. A parcel marked delivered that never reached you, or one the carrier has not confirmed lost, is covered when the order has full cover: the $2.99 Shipping Protection add-on, or a covered shipping rate at checkout. When a claim is covered, you choose a replacement or a refund. Start with the tracking page.

    Can I get a free tin?

    Yes, if you will write about it honestly. We send a full tin in exchange for a review, approved case by case, and every review that comes out of it says the product was free. What we never do is ask for a good one, or pull one down because it was not.

    How the strips work

    What a strip is, what is in it, and what we will not claim about it.

    What do I actually do with one?

    Take it out of the tin, put it on your tongue, and carry on with your morning. It dissolves in about thirty seconds. No water, nothing to swallow, no shaker bottle in the sink afterwards. The whole of it, in three steps.

    What is a strip made of?

    A pullulan film, the actives, and the few things that make a film hold its shape and taste of something: cellulose, a flavor, stevia, and mannitol on four of them. Every one of those is printed on the tin. A label that leaves some off is not worth reading.

    Do strips work better than pills?

    We do not know, and we are not going to pretend to. Nobody has measured these formulas against a capsule. What we can tell you is what the format does: it dissolves in about thirty seconds, and there is nothing to swallow.

    Does it taste of anything?

    Cranberry, raspberry, mango, mango-orange, mixed berry, strawberry-peppermint or chocolate, depending on which tin. Sweetened with stevia, with monk fruit on six of the eleven and a sugar alcohol such as erythritol on eight. There is no sugar in any of them. Yes, even the chocolate ones.

    How many strips are in a tin?

    Thirty. One a day makes a tin last a month.

    Does it matter when I take it?

    Follow the amount printed on the tin. Past that, take it at whatever point in the day you will genuinely remember. Nothing about a strip needs an empty stomach or a glass of water.

    Ingredients & safety

    Allergens, vegan status, amounts, and lab results.

    Are they vegan?

    Six of the eleven are vegan-friendly, and Iron and Mushroom Focus are vegetarian. Three are not vegan. Bone Support uses vitamin D3 from lanolin. Beauty + Collagen uses animal collagen, and the manufacturer has not told us which animal. Intimate Vitality contains oyster peptide. Each of those three says so on its own page, above the buy button.

    Is there an allergen I should know about?

    Intimate Vitality contains oyster peptide. That is a shellfish allergen, and it is stated on the tin and on the product page above the buy button, where somebody deciding whether to order will actually see it. If shellfish is a problem for you, that formula is not for you.

    Is any of this medicine?

    No. These are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease. If something is wrong, the conversation to have is with a doctor.

    Can I take more than one a day?

    Take the amount printed on the tin. If you are pregnant, nursing, taking medication or managing a condition, speak to a doctor before starting anything new, this included.

    Are these safe to have around children?

    Keep every tin out of reach of children. Iron especially: accidental overdose of iron-containing products is a leading cause of fatal poisoning in children under six. If a child swallows any, call a doctor or a poison control center straight away.

    Where are your lab results?

    On every formula's product page: label claim beside measured result, with the band the certificate states, tested by the manufacturer's laboratory. Four of the eleven certificates carry a stated qualification, printed above the table on that formula's page: Beauty + Collagen, Bone Support, Probiotic + Metabolism and Iron. Sleep Strips lot UPD2501 is also read line by line on the About page.

    Do you use proprietary blends?

    No. Every active on all eleven tins carries its own amount on the label. A blend that hides the amounts is a way of not telling you how little is in there.

    Subscriptions & billing

    What you pay, when it happens, and how to stop it.

    What does a subscription cost?

    Your first subscription order is $20.00, then $27.00/month. A one-time tin stays at $30.00, and that option never leaves the page.

    How do I skip, change the date, or cancel?

    From your account, any time before the next order is created. Skip an order, change the next date or cancel, all online. Nobody has to email us for permission, though we will do it for you if you would rather.

    When am I charged?

    On the day each order is created: $20.00 for the first, then $27.00/month. The next date is always in your account, and you get an order confirmation email each time.

    Can I switch formulas on a subscription?

    Each formula is its own subscription. To switch, cancel the one you have and start the one you want, or email us and we will move it across for you.

    Returns

    Thirty days, and what happens to a tin you already opened.

    What is the return window?

    Thirty days from delivery. An unopened tin comes back for a full refund. Email us the order number first and we reply with return instructions.

    It arrived damaged, or something is wrong.

    Tell us within 7 days of delivery, with the order number and a photo. A wrong item, a missing item or a tin damaged in transit is covered on every order: we replace it or refund it, whichever you would rather, and we do not ask you to post the damaged one back. Damage the carrier will not accept a claim for is covered when the order has full cover (Shipping Protection or a covered shipping rate).

    I opened it and did not get on with it.

    An opened tin is a dietary supplement and cannot be resold, so it is not refunded for a change of mind. Something wrong with the tin itself? Tell us and we will put it right. And if you simply did not like the flavor, we would still like to hear which one it was.

    How long does a refund take?

    We refund the card you paid with as soon as your return reaches us, and email you when we do. Your bank may take a few business days to show it.

    Wholesale & who makes them

    Where we are with retail, and the answer we will not dress up.

    Do you sell wholesale?

    Not yet. There is no trade price list and no minimum order, because there is no program to put them in. If you run a shop, a studio or a clinic and you want to stock the strips, tell us about the shop, or write to inquireall@xyne.health.

    Can I resell or private-label these?

    Not today. If that changes it gets announced here first. What we will not do in the meantime is let somebody else write claims about our formulas that we would not put on our own label.

    Who makes the strips?

    Designed in the USA and manufactured at a cGMP-certified facility that specializes in pullulan oral films. We do not publish more than that about the supply chain, and we are not going to invent a flag to put on the tin.

    If it is not in the library, ask us.

    Amounts, allergens, an order that has gone quiet, a review you want to write. If the answer is that we do not know yet, that is the answer you will get.

    inquireall@xyne.health

    Replies come from a person, usually within one business day.